Today, information technology allows having tools that support knowledge management in Telstra, assisting in the collection, transfer, security and systematic management of information, along with systems designed to help make the best use of that knowledge. In particular, it refers to tools and techniques designed to preserve the availability of information held by dominant individuals and facilitate decision making and reduce risk. It is a market of software and an area in the practice of consulting related disciplines such as competitive intelligence (March, 1963). A particular topic of knowledge management is that knowledge can not be encoded easily in a digital format, for exampole, the intuition of key individuals that comes with years of experience and the ability to recognize the various patterns of behavior that someone with less experience will not can recognize (Sieber, 1999). The process of Organizational learning at Telstra, has the following main objectives: Identify, collect and organize existing knowledge, facilitate the creation of new knowledge, underpin innovation through reuse and support of the ability of people across organizations to achieve better performance in the company.