为了能够使所有这些东西在西门自己的行动，首先应该是在这样的会议，因为它不仅是你应该看到的利润，为您的企业的成功，但反馈，这是你的潜在如何多的是，你被利用（Mongiello，哈里斯，2006年）。
萨曼莎的问题，如何与客人互动，此而已。她觉得这个人是起源于印度，与他们出现了问题，甚至找不到她所做的保留。这并不意味着她也应该以同样的方式开始处理。商业道德，应采取照顾。此外，她自己似乎没有信心的保留，因为她必须再次检查，可能是她作出了错误的检查。如果客人是可以相信的，这似乎激怒了他的旅程，因此遇到了麻烦。似乎他预订了，也得到了邮件，准备的确认邮件，也可以在线显示，如果仍然没有预订，再次显示了工作人员的效率低下。真正需要的是改善和工作人员应接受培训，表现良好的服务。为了业务，员工需要，以适应客户，了解他们的问题后，所有的员工都离开他们的自我服务的客户而不是相反。它看起来像她或多或少行为不端的客人。她甚至没有刻意去通知客人，当她离开她的经纪人西蒙（Chitode 2010）调用。由于她的前假设的客人的手势从开始的，非常糟糕。她从一开始就没有觉得维护他，这只是名字的缘故。她在做什么走过场，预计不会从雇员。
To be able to make all these things in action, first of all Simon himself should be out under such sessions as it is not only the profit that you should see as success for your business but the feedbacks, that is the potential you have and how much of that you are utilizing (Mongiello, Harris, 2006).
The problem how Samantha interacted with the guest was this only. She felt the person was of Indian origin with which they had problems and even could not find the reservation done by her. This did not mean that she should also start dealing the same way. The business ethics should be taken care of. Moreover she herself did not seem confident about the reservation as she had to check that again and might be she had made mistake in checking. If the guest is to be believed, it seems he was irritated by the journey and hence was in trouble.
It seemed he booked it and got the mail too, was ready to show the confirmation mail online too, and if still it was not booked again it shows inefficiency of the staff. The services really need to be improved and the staff should be trained for behaving well. Due to sake of business, staffs need to accommodate customers and understand their problems leaving their ego after all employees are in service of customers not vice versa. It looked like she was more or less misbehaving with the guest. She even did not bother to inform the guest when she left for calling her manager, Simon (Chitode 2010). The gestures due to her pre assumption about the guest were from the starting, very bad. She from the beginning did not feel servicing him; it was just for name sake. She was doing formality that is not expected from an employee.
