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論文代寫價格:服務補救悖論理論

服務補救悖論理論指出,一個有效的復蘇不僅增加客戶滿意度,也促使公司向更高水平發展。許多作者表示,如果失敗是令人滿意地解決,那麽一半的損失滿意度分數卡可以恢復。另一方面,一些作者得出的結論是,客戶應該提供首次免費服務質量和錯誤和沒有第二種選擇。服務交付的失敗可能會發生在一些組織在酒店業在某個時間點上。不可能消除所有的組織服務失敗和他們成為重要的有效應對失敗。失敗的反應被稱為組織的服務補救試圖解決服務交付失敗。人們已經發現,持久的印象和酒店客戶的滿意程度的基礎上,首先出錯的東西。客戶接受的錯誤發生,但公司沒有戰略時的主要問題開始解決情況。

論文代寫價格:服務補救悖論理論

作者指出,dis-satisfied客戶應該提供優秀的康復服務,會讓他們滿足。理論的應用會增加客戶的滿意度水平,相比之下,他們將購買更多的客戶滿意。有很多參數在服務補救悖論的存在與否,但投訴的客戶解決他們的問題向公司提供一個很好的機會來改善感知質量和圖片。公司可以采取糾正措施來解決客戶投訴。

論文代寫價格:服務補救悖論理論

The service recovery paradox theory states that an effective recovery not only increases customer satisfactions but also pushes a company to a higher level. Many authors stated that if a failure is satisfactorily resolved, then half of the losses on the satisfaction score card can be recovered. On the other hand, some of the authors concluded that the customers should be provided with first-time quality and error free service and there is no second option. The failure of service delivery is likely to occur in some organizations in the hospitality industry at some point in time . It is not possible for the organizations to eliminate all the service failures and it becomes important for them to respond effectively to the failures. The response to the failures is referred to as the service recovery in which the organization attempts to resolve the service delivery failure. It has been found that lasting impression and level of satisfaction of hotel customers are based on the first and foremost something that goes wrong. The customers accept that the mistakes happen, but the main issue begins when the company has no strategy to resolve the situation.

論文代寫價格:服務補救悖論理論

The authors stated that the dis-satisfied customer should be provided with excellent recovery service that will make them satisfy. The application of the theory will increase the satisfaction level of the customers, and they will purchase more in comparison to the customers who were satisfied in the first instance . There are many arguments on whether service recovery paradox exists or not, but the complaints of the customers to resolve their issues provide a great opportunity to the companies to improve its perceived quality and images. The companies can take corrective steps to resolve the customer complaints.