• Communication in Workplace
Communication is regarded as one among the most essential facets within the organization and interdepartmental associations (Barsky, 1992). Thus, listening cautiously and suitably communicating advancement of work, performs a great part in customer satisfaction. A breakdown in communication in an internal division may result in the hotel losing a customer, since needs might not have been satisfied. Thus, it should be made sure that there is proper communication among various departments of the hotels so that requests or instructions of customers can be followed or performed properly.
• Measuring customer satisfaction
The chief reason behind determining customer satisfaction is simply to gather data, either about what visitors say that must be performed in a different way or to review how well a hotel is currently satisfying its customer wants (Barsky, 1992). It is very important to get near to the guests by way of comprehending features which are most vital to them and the ones which influence their decision forming. Additionally, obtaining feedback from the customers at the time of check out can help the hotel to know the level of the customer satisfaction and areas where they need improvement. Moreover, Guest Comment Cards (GCCs) can prove to be quite useful for getting feedback and identifying customer satisfaction.