Secondly he should look into the matter of one department performing job of other departments. This affects the performance of their department. There should be clear separation and separate responsibilities. This will make the things done in a responsible and cleaner way. The burden of the staff will decrease, making it more enjoyable for them. Their way of taking things lightly will go away. All what an employee expects is good environment and rewards. The manager should also look into the matter of least hourly pays. As the hotel wants to maintain its standards and compete other it is mandatory to maintain satisfaction level among its employees (David Holmes 2005).
There should also be time to time training and awareness sessions where staff of different levels meet and make employees aware of requirements and standards. These training sessions should involve the correct way of communicating with people. Different levels of communications should be maintained with different people and in different situations. The different ways of expressing yourself and maintaining politeness during tough situations is must. There should be a feeling of selling yourself should be incorporated as I business “Customer is God”. The sessions must include the control over emotions as the business dealing affects future business with the customers (Sanchez, Satir, 2005).