Success of a hotel depends greatly on the diverse abilities, knowledge, inventiveness and enthusiasm of all staff members and associates. It is upsetting to discover hotel employees not holding sufficient abilities or tools to carry out their daily duties, leading to some of the visitors to moan or become annoyed. Valuing staff members signifies committing to their contentment needs and happiness. It is important to make sure that the employees possess adequate skills, their needs are satisfied properly and they are motivated from time to time by providing incentives etc. as the motivated employees will serve the customers better, which will eventually result in higher level of customer satisfaction.