Within competitive surroundings like the hotel industry, visitors prefer one hotel over the other on the grounds of their supposed information about the ability of hotel to provide the most excellent facility in a market. From the customer viewpoint this is what demonstrates an assurance to constant advanced and world-class facility. Studies have highlighted that violating the facility guarantee, is the only most significant manner in which hotels disappoint their clients (DeWitt and Brady, 2003). Moreover, from a customer’s viewpoint, the ability of hotels to offer better facility is inextricably associated with trustworthiness, which is the capability to provide facilities without failure. Nevertheless, the high participation of human elements within the majority of service companies renders errors inescapable, regardless of every attempt to trim down error within the service sector. Efficient service recovery results in the improvement of the hotel’s ability as well as a positive image, in context to perceived value and quality.